What we are planning, and how we will decide what fits.

• Before admission, we plan to assess the person’s care needs and talk with them and their family about their health, routines, and goals.
• We will confirm whether Restore can appropriately meet those needs. Admission depends on the assessment, the services available, and capacity.
• If we are not the right fit, we plan to say so plainly and, where we can, suggest other options to consider.
• We plan to write an individualized support plan with the person and family, explain the cost of that level of care in writing, and review the plan on a regular schedule and when needs change. The review schedule will be published when it is final.

Care needs can increase over time. Whether a resident can continue living at a Restore community, or needs to move to a different level of care or another provider, depends on their assessed needs, the services available, the community’s capacity, and its ability to provide appropriate support. We cannot promise that a resident will always be able to stay, or that the same staff will always be present. We plan to talk with families early when a change is being considered.

Each community’s written rate sheet will list what is included in the monthly price and what costs extra. Medical care from outside providers, such as physicians, therapists, or home health agencies, is generally arranged and billed by those providers. Restore’s policy on this is being finalized.