Family resource
Questions to ask when touring senior living.
Bring this list to any tour, at Restore or anywhere else. Print it, or keep it open on your phone and check items off as you go.
Licensing and inspections
- Is the community licensed, and what is the license type in this state?
- May I see the most recent inspection report and any citations?
- How were any problems from the last inspection fixed?
- Who do I contact with a complaint, and how are complaints handled?
Staffing
- How many staff are on duty on days, evenings, and overnight?
- Is a nurse on site, on call, or neither? When?
- How are staff trained, and how often is training repeated?
- How long have most staff worked here? How often do they change?
Care and assessment
- Who assesses care needs before move-in, and how?
- How often is the care plan reviewed, and who takes part?
- How are medications managed, and who may give them?
- What happens after a fall, a health scare, or an emergency?
- What happens if care needs increase? When might a move be required?
Memory care
- How are staff trained to support people with memory loss?
- How is the area secured, and how is wandering handled?
- What does a typical day look like for a resident with dementia?
Costs and contracts
- What does the monthly rate include, and what costs extra?
- What are the deposits, assessment fees, and other one-time fees?
- How and when can prices go up, and how much notice is given?
- What are the terms for ending the agreement, and are any fees refunded?
- May I take the contract home and have someone review it?
Daily life
- May I see a menu, and can special diets be met?
- What activities are offered each week, and which are included?
- Is transportation available, and what does it cost?
- Can residents bring their own furniture? Are pets allowed?
- What are the rules for visiting hours and family involvement?
Your impressions
- Did staff greet residents warmly and by name?
- Did the community feel clean, calm, and safe?
- Would I feel comfortable asking hard questions here?
This checklist is general guidance. It is not legal, medical, or financial advice. Restore does not yet offer tours.